Refund policy
At GenziKids.co, we want every customer to have a happy shopping experience. If you are not satisfied with your purchase, we offer a 7-day no-question-asked return policy for eligible orders.
Return Period
- Customers can request a return within 7 days of receiving the order.
- Requests made after 7 days may not be accepted.
Return Eligibility
To be eligible for a return:
- The product must be unused, unworn, and in its original condition.
- The original tags, packaging, and product accessories (if any) must be intact.
- The item should not be washed, damaged, altered, or used.
How to Initiate a Return
To request a return, please contact us within 7 days with your:
- Order number
- Registered phone number/email
- Product details
Our support team will assist you with the return process.
Email: genzkids12@gmail.com
Refund Process
- Once the returned product is received and inspected, we will process the refund.
- Approved refunds will be issued through the original payment method or available refund options.
- Refund processing time may vary depending on your bank/payment provider.
Exchange Policy
If you wish to exchange a product due to size or other issues, please contact us within 7 days. Exchange availability depends on stock availability.
Return Shipping
- Return shipping instructions will be provided after your return request is approved.
- Customers may be responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with images/videos of the product so we can assist you.
Non-Returnable Items
Returns may not be accepted for:
- Products returned after the return period
- Used, washed, or damaged items
- Items without original tags or packaging
Thank you for choosing GenziKids.co — bringing trendy imported fashion for your little ones.
Contact Us:
Email: genzkids12@gmail.com
Website: GenziKids.co